About our work
Admissions, fees and questions to ask
What to establish before deciding on residential addiction care, from medical suitability to written costs.
ICare Foundation is listed at Bungalow No. 13, Soham Gardens, Ghodbunder Road, Manpada, Thane West, Maharashtra 400607. We receive enquiries from individuals and families across Mumbai, Thane, Navi Mumbai and the wider Mumbai Metropolitan Region. People searching for help deserve reliable details about the actual location, the limits of any service and a humane explanation of their options.
The information here is written to help you ask better questions, not to replace a personal medical assessment. Where urgent withdrawal, overdose, severe confusion or self-harm risk exists, emergency medical services should be the first point of contact.
ICare Foundation · Mumbai Metropolitan Region
How we think about safe, individual treatment
There are two different questions at admission: is the person medically safe, and what will help them change over time? The answers may involve different professionals and different stages of care. Medical assessment considers recent substance use, prescribed medicines, previous withdrawal, physical illness, mental health symptoms and immediate risks. Psychological assessment looks at triggers, stress, trauma history where relevant, relationships, motivation and previous attempts to change. Neither can be replaced by a promise that a single programme works for everyone.
Depending on the clinical decision, treatment may include medically indicated withdrawal management, medication, individual counselling, group work, education about relapse prevention and family sessions. These are not interchangeable services. A person withdrawing from alcohol or benzodiazepines may need particular monitoring because complications can be severe. Someone dependent on opioids should be informed about evidence-based medication treatments and overdose prevention; detoxification alone is not always the safest long-term plan. Behavioural concerns such as gambling are approached differently, usually with structured psychological and practical support.
Residential rehabilitation can be useful when the home environment makes it difficult to establish a routine, when several attempts at change have not held, or when sustained supervision and therapeutic structure are appropriate. It is not mandatory for every patient. Some individuals are better served by outpatient clinicians, an addiction psychiatrist, a licensed therapist or a hospital. We believe families should ask about the reason for a recommendation, alternatives, likely costs, consent, and what happens if the person needs a level of care outside the centre's capability.
Improvement is rarely a straight line. Sleep may recover before confidence returns. Physical withdrawal may settle while cravings, grief or family mistrust remain. Treatment therefore includes practical preparation for ordinary life: difficult conversations, travel, social events, work pressure, money, loneliness and unexpected reminders of past use. These are not secondary concerns. For many patients they are the work of recovery.
ICare Foundation · Mumbai Metropolitan Region
Families have questions they are often afraid to ask
“Will my husband be angry that I called?” “Can my daughter leave if she wants to?” “How will I know he is eating?” “Can we speak without telling our neighbours?” These are ordinary questions, and they deserve ordinary answers. Addiction can make home life unpredictable, but fear should not become a reason to ignore consent or dignity. Where the person has capacity to make decisions, staff should explain proposed care in a way that they can understand and involve them in decisions.
Family participation should be supportive, never an automatic entitlement to another adult's private medical details. Treatment conversations, diagnoses, medicines and personal histories are sensitive information. A patient may agree to share some information with a spouse and keep other details private. The team should explain consent arrangements and the circumstances in which urgent safety concerns or law may require disclosure.
Families can often help by providing accurate background information, including previous withdrawal complications, current medicines, allergies, suicide risk and serious medical conditions. Equally, family members may need their own support. Years of trying to control another person's drinking or gambling can produce anxiety, financial stress and exhaustion. Effective family conversations involve practical boundaries, safety and realistic expectations; they do not require relatives to become informal therapists or full-time guards.
It is reasonable to ask for a written outline of fees, what is included, visiting arrangements, complaint procedures and discharge planning. You should also ask whether an independent consultation is possible if you are unsure about residential admission. We would rather a family understands its options than feels pressured into a quick decision.
ICare Foundation · Mumbai Metropolitan Region
International patients: careful planning comes before travel
Families outside India sometimes explore residential recovery here because they have relatives in Mumbai, prefer a familiar language or culture, or want to compare private residential costs with options at home. ICare Foundation's management reports having supported people from more than 50 countries. That is a centre-supplied statement, not an independently audited outcome figure. More importantly, treatment suitability must be considered case by case: clinical complexity, language needs, withdrawal risk, passport and visa status, family support, travel fitness and aftercare arrangements all matter.
Residential care in India may cost less than some private programmes overseas, particularly when accommodation and supportive services are included. It would be misleading to promise the lowest cost in every country or a comparable clinical package without details. Ask for a written quotation covering accommodation, assessments, medicines, investigations, emergency hospital transfers, counselling arrangements, taxes if applicable and any additional charges. Compare what each facility actually provides, rather than a headline weekly rate.
A foreign national considering treatment should verify the correct visa category with the official Indian government visa portal or a qualified immigration adviser. The e-Medical Visa and medical attendant arrangements have eligibility and documentation requirements that can change. An invitation or treatment letter may be needed, but no centre can guarantee a visa. People who may experience dangerous withdrawal should receive medical advice before attempting an international flight. Some need stabilisation close to home before travel is appropriate.
The family should also plan what happens after India. Recovery support cannot depend on a return flight alone. Identify a clinician, therapist or support programme in the home country, discuss medicine continuity and keep essential medical records available with consent. International care works best when the transition back to ordinary life is organised before arrival. Our international patient information explains a practical checklist and links directly to the government visa portal.
ICare Foundation · Mumbai Metropolitan Region
The questions we encourage every family to ask about admissions
Choosing a rehabilitation provider is an important healthcare decision. A sincere website should make comparison easier. Start with the clinical team: who will assess the person, what are their qualifications, when is a doctor physically present and what is the arrangement for emergencies? The words '24-hour support' are sometimes used loosely. Ask whether they mean qualified medical staff on site, a doctor on call, a residential support worker awake at night or a referral agreement with a nearby hospital. These are not the same service.
Next, ask about the treatment approach. What happens in the first 24 hours? Is there a medication review? How is withdrawal risk identified? Who provides counselling and how often? Can the person refuse a particular intervention? How are underlying mental health concerns handled? What happens when a problem falls outside the centre's scope? Ask for a sample daily schedule and a clear explanation of which activities are therapeutic, recreational or optional.
Then discuss fees and rights. Request itemised costs, deposits, refund and discharge rules, visiting policies and any restrictions on personal devices. Ask who has access to patient records and whether CCTV is used. Understand how complaints can be raised without retaliation. A provider should be able to explain consent, safeguarding and physical safety without making families feel inconvenient for asking.
Finally, discuss discharge before admission. Who prepares a relapse-prevention plan? Will the family be offered guidance? Is there an aftercare contact? Which local professionals can continue treatment? How will a medical crisis be handled after discharge? Better questions lead to more appropriate treatment decisions, regardless of which provider a family eventually chooses.
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A first call is an opportunity to understand suitable care, fees, safety, consent and next steps. You do not need to submit sensitive medical details online.
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